Walking & Multi Activity Adventures
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Payment Details
To confirm your booking, you will be required to make a payment of either a deposit or full payment depending on the adventure experience (event), for every person named on the booking. The balance of the event price must be paid in full or at least two calendar months prior to the event start date. If the balance is not received in accordance with the above, we reserve the right to treat the booking as cancelled, to re-let the space and retain the deposit paid. If the booking is made within two calendar months of the event, full payment must be paid. Without this the booking cannot be accepted.
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Insurance
All participants are strongly advised to take out adequate insurance cover for their activity / adventure experience. A policy that covers the adventure activities you will be partaking in and also includes cancellation cover in case the event is cancelled due to unforeseen circumstances including adverse weather conditions.
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Cancellation
The cancellation of a booking can be accepted only if it is received in writing (email) from the person who mad the booking.
The following cancellation charges will apply:
| Period before event start date within which written notice of cancellation is received | Amount you must pay |
|---|---|
| More than 42 days | £15 |
| 42 to 29 days | 60% |
| 28 to 15 days | 80% |
| 14 to 1 days | 100% |
| Start date or after | 100% |
The above percentages refer to the total price. Please note: Cancellations cannot be accepted by telephone.
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Travel Arrangements
Where we offer ‘activity’ only arrangements (i.e. you make your own way to the activity destination), we accept no liability for costs you incur for the travel arrangements you make (e.g. by coach, flight or rail) should we change the event in any way or cancel it within the terms of our booking conditions see section 6. Therefore we strongly recommend that you do not finalise any travel arrangements before you have checked with us and especially not earlier than 2 weeks before your intended date of travel.
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Alterations
If, after you have confirmed your booking, you wish to make an alteration, an administrative charge of £15.00 will be made per person. However, if you require a transfer to a different event within 14 days of the event start date, an 80% cancellation charge will apply.
Any such amendments may be telephoned to us in the first instance, but will only be confirmed on receipt of written confirmation.
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Changes by Us
Country Adventures reserves the right at any time to substitute alternative accommodation (where included as part of the event) or make any other alterations to the event, which become necessary for the smooth running of the event. We will undertake to inform you of any necessary changes 2 weeks in advance of the event start date. Where this involves additional expenditure such charges must be borne by you or if the increased charges are not acceptable a full refund will be offered.
In circumstances where cancellation is unavoidable due to insufficient demand for the event, we will offer you the choice of an alternative event of at least comparable standard, wherever this is possible, or a refund of all monies paid by you. We will undertake to inform you of no later than 2 weeks before commencement of the event.
Although we will always endeavour to perform our obligations to you, we cannot accept responsibility for circumstances where an event is cancelled or changes to the program are made as a result of ‘force majeure’ such as war, strikes, natural disasters, terrorist activity, fire, health risk, adverse weather conditions and similar events beyond our control (please refer to 2. Insurance).
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Outdoor Adventure Activities
Your booking is accepted on the understanding that you realise the hazards involved in this kind of event, including injury, loss or damage to property. Country Adventures take all necessary precautions to try and ensure the safety of all participants. Each participant should familiarise themselves with the hazards and try and minimise these as much as possible by complying with Country Adventures safety guidelines.
Country Adventures and its leaders and sub contracted leaders and instructors cannot accept responsibility for any loss or injury resulting from any persons’ involvement in the adventure activities, unless arising from our negligence. Please inform us of any medical condition which may affect your safety or ability to take part in an event of this type.
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The Activity Leader
The decision and authority of the event activity leader is final and is at all times to be accepted by the client.
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Special Requests
If you have any special requests please inform us at the time of your booking. We will do our best to provide what you want but we cannot guarantee it. Some special requests may involve extra charges that may have to be paid for locally at the event destination. We will advise of any potential charges at the time of booking.
Any complaints
In the unlikely circumstances of a problem occurring with your adventure experience, we want to be the first to hear about it. Please discuss it with the event leader. If they are unable to resolve it, please contact us immediately and we will do our utmost to find a satisfactory solution.
Promotional Images
Any likeness or image of you secured or taken on any of our events may be used by Country Adventures without charge in all media for bona fide promotional or marketing purposes, such as brochures, slides, videos, magazines and the internet.
Data Protection
By completing the booking form you agree that, if necessary, Country Adventures may pass your contact details to any third party connected with the operation of the event on which you have booked. This information will not be used for any other purpose. We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We like to keep all our customers aware of news and offers from ourselves however, if you do not wish to receive any further information either by mail, telephone, or e-mail please contact us.
Accuracy
Every effort has been made by Country Adventures to ensure accuracy of conditions and of all promotional literature, including prices, at the time of going to press.
February 2023
V2302-01